Weatherhold Terms of Service

Effective date: October 2, 2026 Last updated: October 2, 2026

These Terms of Service (the "Terms") are an agreement between Weatherhold Technologies LLC, a Montana limited liability company ("Weatherhold," "we," "us," or "our"), and the business that signs up for or uses the Weatherhold service (the "Customer," "you," or "your"). By creating an account, clicking to accept, signing an order, or using the Service, you agree to these Terms. If you are accepting on behalf of a company, you confirm that you have authority to bind that company.

The Service is built for businesses. It is not offered to consumers for personal, family, or household use.

1. Definitions

• "Service" means the Weatherhold web and mobile software-as-a-service platform for roofing, siding, and storm-restoration contractors, including its CRM and lead pipeline, roof measurement tools, estimating and insurance estimating tools, proposals and electronic signature, customer portal, photo storage, texting outbox, payment links, work orders, commissions, storm tools, and related features, apps, and documentation.
• "Customer Data" means all data, files, photos, documents, and content that you or your Users upload, enter, create, or collect through the Service, including End-Customer Data.
• "End-Customer Data" means personal information about your own customers and prospects (for example, homeowners) that is stored in the Service, such as names, addresses, phone numbers, email addresses, insurance claim numbers, carrier and adjuster information, deductibles, property photos, signed contracts, and payment records.
• "User" means any person you allow to access the Service under your account, such as owners, office staff, sales reps, crews, and subcontractors.
• "Subscription" means the plan, term, and number of Users or features you purchase.
• "Fees" means the amounts payable for your Subscription.

2. Your Account and Users

2.1 Account. You must provide accurate account information and keep it current. You are responsible for all activity under your account.

2.2 Users. You decide who gets access and what role each User has. You are responsible for your Users' actions and for making sure they follow these Terms. You must remove access promptly for anyone who should no longer have it, including former employees and subcontractors.

2.3 Credentials. Each User must keep login credentials confidential and may not share them. Notify us promptly at [email protected] if you believe an account has been compromised.

2.4 Eligibility. Users must be at least 18 years old.

3. The Service

3.1 Access. Subject to these Terms and payment of Fees, we grant you a non-exclusive, non-transferable right during your Subscription to access and use the Service for your internal business purposes.

3.2 Changes and improvements. We continually improve the Service and may add, change, or retire features. We will not make a change that materially reduces the core functionality of your paid Subscription during your current billing period without giving you notice and the option to cancel with a prorated refund of prepaid Fees for the remaining period.

3.3 Third-party services. Some features rely on third-party services, such as payment processing by Stripe, text messaging carriers and providers, and map, aerial imagery, and public data sources. Your use of those features may also be subject to the third party's terms. We are not responsible for third-party services we do not control, but we will choose reputable providers and work in good faith to restore affected features when a provider has a problem.

3.4 Support. We provide support by email at [email protected] during normal business hours (Mountain Time).

4. Fees, Billing, and Renewal

4.1 Plans. Subscriptions are offered on a monthly or annual basis. Fees are billed in advance at the start of each billing period.

4.2 Automatic renewal. Your Subscription renews automatically for successive periods of the same length unless you cancel before the end of the current period.

4.3 Cancellation. You may cancel at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period, and you keep access until then.

4.4 No partial refunds. Fees are non-refundable, and we do not issue refunds or credits for partial billing periods or unused Users or features, except where required by law or where these Terms expressly say otherwise.

4.5 Price changes. We may change our prices by giving you at least 30 days' notice by email. New prices take effect at the start of your next billing period after the notice period. If you do not agree, you may cancel before the change takes effect.

4.6 Payment method and taxes. You authorize us and our payment processor to charge your payment method on file for all Fees. Fees do not include taxes; you are responsible for applicable sales, use, and similar taxes, other than taxes on our income.

4.7 Late payment. If a payment fails or is past due, we will notify you by email. If the amount remains unpaid 10 days after that notice, we may suspend access to the Service until payment is made. During any suspension for non-payment, you may still request an export of your Customer Data under Section 7.

5. Your Data

5.1 You own your data. As between you and Weatherhold, you own all Customer Data. We do not claim any ownership of it.

5.2 Export any time. You may export all of your Customer Data at any time, in commonly used formats (such as CSV for records and the original files for photos and documents), using the export tools in the Service or by asking us. We do not charge export fees, and we will never hold your data hostage, including during a billing dispute.

5.3 Our limited license. You grant us a limited license to host, copy, process, transmit, and display Customer Data only as needed to provide, secure, support, and improve the Service for you, and as described in Section 6.

5.4 Aggregated data. We may create and use aggregated or de-identified data derived from use of the Service (for example, feature usage statistics or system performance) to operate and improve the Service, provided it does not identify you, your Users, or any individual.

5.5 Your responsibilities for data. You are responsible for the accuracy and legality of Customer Data and for having all notices, consents, and rights needed for us to process it under these Terms.

6. Data Processing

6.1 Roles. For End-Customer Data, you are the business that determines why and how the data is used (the "controller" or "business"), and Weatherhold is your "service provider" or "processor."

6.2 Instructions. We process End-Customer Data only on your instructions in order to provide the Service, including instructions given through your use and configuration of the Service, unless the law requires otherwise. We will not sell End-Customer Data, share it for cross-context behavioral advertising, or use it for any purpose outside our business relationship with you.

6.3 Personnel. We limit access to End-Customer Data to personnel and contractors who need it to provide the Service and who are bound by confidentiality obligations.

6.4 Subprocessors. We use the service providers listed in our Privacy Policy to host and operate the Service. We require each of them to protect data in a manner consistent with these Terms. We will update that list before adding a new provider that processes End-Customer Data, and you may object by contacting us.

6.5 Assistance. If a homeowner or other individual contacts us about End-Customer Data, we will refer them to you. We will provide reasonable help, using the tools in the Service, so you can respond to requests to access, correct, or delete personal information.

6.6 Security. We maintain the safeguards described in Section 8.

6.7 Return and deletion. At the end of your Subscription, we return and delete End-Customer Data as described in Section 13.

7. Texting, Calling, and Messaging

7.1 Your messages, your responsibility. The texting features send messages through your own registered texting line. You, not Weatherhold, are the sender of those messages. You are solely responsible for:

• having all consents required by law to text, call, or email each contact;
• honoring STOP requests and other opt-outs promptly;
• the content, timing, and frequency of your messages; and
• complying with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier and industry rules (including A2P 10DLC registration and messaging policies), and all applicable state laws on telemarketing, texting, and calling.

7.2 Tools we provide. We provide tools to help, such as an opt-out list and quiet-hours settings. These tools are aids. They do not make your messaging compliant on their own, and we are not responsible for messages you or your Users send.

7.3 Carrier actions. Carriers and messaging providers may filter, block, or suspend messages or numbers. We may pause your texting features if we receive a carrier complaint or reasonably believe your messaging violates law or carrier rules, and we will tell you why.

8. Security

8.1 Our commitments. We use reasonable administrative, technical, and physical safeguards designed to protect Customer Data, including:

• encryption of data in transit;
• access controls by role, so Users see only what their role allows;
• private storage for photos and files, which are not publicly accessible without an authorized, expiring link; and
• regular backups.

8.2 Breach notice. If we confirm a security breach that affects your Customer Data, we will notify you without undue delay, and within 72 hours of confirmation where practical. Our notice will describe what we know about the breach, the data involved, and the steps we are taking, and we will keep you updated as we learn more.

8.3 Your part. You are responsible for securing your own devices and networks, managing User access and roles, and using strong passwords.

9. Acceptable Use

You and your Users will not:

• use the Service for any illegal purpose or in violation of any law;
• send spam or unsolicited messages, or messages without required consent;
• upload or transmit malware, viruses, or other harmful code;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where the law expressly allows it;
• scrape, crawl, or use automated means to extract data from the Service, other than through export tools or interfaces we provide;
• resell, sublicense, rent, or provide the Service to third parties without our written permission;
• interfere with or disrupt the Service, or try to bypass security or usage limits;
• access another customer's data or account; or
• use the Service to build a competing product.

We may suspend access that violates this Section after notice, or immediately if needed to prevent harm to the Service, other customers, or third parties. We will restore access once the issue is resolved.

10. Estimating, Measurement, and Insurance Disclaimer

10.1 Tools, not conclusions. Estimates, line-item pricing, roof and exterior measurements, aerial-based measurements, storm and hail data, loss-date tools, and similar outputs are aids to help you work faster. They may contain errors and depend on third-party data that can be incomplete, outdated, or inaccurate. You must verify all measurements, estimates, and data before relying on them or giving them to a customer, carrier, or adjuster.

10.2 No professional advice. Weatherhold is not a public adjuster, insurer, insurance agent, or law firm. We do not give legal, insurance, or claims advice, and nothing in the Service is such advice.

10.3 Your compliance. You are solely responsible for complying with state contractor licensing, insurance, and public-adjusting laws, including any limits on contractors negotiating or advocating on claims, and with laws on contracts, cancellation rights, and consumer protection that apply to your work.

10.4 Electronic signatures and payments. The Service provides tools for electronic signature and payment links. You are responsible for the content of your contracts and for confirming that electronic signature is appropriate for each transaction. Payments are processed by Stripe under its terms; Weatherhold never stores full card or bank account numbers.

11. Confidentiality

11.1 Definition. "Confidential Information" means non-public information that one party discloses to the other and that is marked confidential or that a reasonable person would understand to be confidential. Customer Data is your Confidential Information. Non-public details of the Service, pricing, and roadmap are ours.

11.2 Obligations. The receiving party will use Confidential Information only to perform under these Terms, will not disclose it except to employees, contractors, and advisors who need to know it and are bound by similar obligations, and will protect it with at least reasonable care.

11.3 Exceptions. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party without restriction. A party may disclose Confidential Information if required by law, after giving the other party prompt notice where legally allowed.

12. Intellectual Property and Feedback

12.1 Our property. We own the Service, including its software, design, and documentation, and all related intellectual property. Except for the rights expressly granted in these Terms, no rights are transferred to you.

12.2 Feedback. If you send us suggestions or feedback, we may use them freely without obligation to you.

13. Term, Termination, and Data After Termination

13.1 Term. These Terms apply from your first use of the Service until your Subscription ends or is terminated.

13.2 Termination by you. You may cancel as described in Section 4.3.

13.3 Termination for cause. Either party may terminate these Terms by written notice if the other party materially breaches them and does not cure the breach within 30 days after notice. We may also terminate immediately if you use the Service in a way that is illegal or causes serious harm to others.

13.4 Effect of termination. When your Subscription ends, your right to use the Service stops, except for data export.

13.5 60-day export window. For 60 days after termination, you may log in in a read-only mode, or ask us, to export all of your Customer Data at no charge.

13.6 Deletion. After the 60-day export window ends, we will delete your Customer Data from active systems within 30 days, unless the law requires us to keep it. Copies in backups are overwritten in the normal backup cycle and remain protected under these Terms until then.

13.7 Survival. Sections on fees owed, Customer Data, confidentiality, disclaimers, limitation of liability, indemnities, and general terms survive termination.

14. Warranties and Disclaimers

14.1 Mutual. Each party confirms that it has the authority to enter into these Terms.

14.2 Our commitment. We will provide the Service in a professional manner consistent with the security and data commitments in these Terms.

14.3 Disclaimer. Except as expressly stated in these Terms, the Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that measurements, estimates, or data will be accurate.

15. Limitation of Liability

15.1 No indirect damages. To the fullest extent allowed by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost claims or jobs, even if advised that such damages were possible.

15.2 Cap. To the fullest extent allowed by law, each party's total liability arising out of or relating to these Terms will not exceed the greater of (a) the Fees you paid to Weatherhold in the 12 months before the event giving rise to the claim and (b) one hundred US dollars ($100).

15.3 Exceptions. The limits in this Section do not apply to your obligation to pay Fees, to either party's indemnity obligations, or to liability for fraud or willful misconduct.

16. Indemnification

16.1 By Weatherhold. We will defend you against any third-party claim alleging that the Service, as provided by us, infringes or misappropriates that third party's intellectual property rights, and we will pay damages and costs finally awarded or agreed in settlement. If the Service is, or we believe it may be, subject to such a claim, we may modify it, obtain the rights for you to keep using it, or, if neither is reasonable, end your Subscription and refund prepaid Fees for the unused period. We have no obligation for claims arising from Customer Data, your modifications, or combination of the Service with things we did not provide.

16.2 By Customer. You will defend us against any third-party claim arising from (a) Customer Data, including a claim that you lacked the rights or consent to collect or use it; (b) messages, calls, or emails sent through your account, including claims under the TCPA, CAN-SPAM, or state law; or (c) your or your Users' use of the Service in violation of these Terms or the law, and you will pay damages and costs finally awarded or agreed in settlement.

16.3 Process. The party seeking defense must give prompt notice of the claim, reasonable cooperation, and control of the defense and settlement to the defending party. No settlement that imposes an obligation on the defended party may be made without its consent, which will not be unreasonably withheld.

17. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you at least 30 days' notice by email before the changes take effect. If you do not agree, you may cancel before the effective date, and we will refund any prepaid Fees for the period after cancellation. Continuing to use the Service after the effective date means you accept the updated Terms. The "Last updated" date above shows when these Terms last changed.

18. General

18.1 Notices. We will send notices to the email address on your account. You may send notices to us at [email protected], with a copy by mail to Weatherhold Technologies LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901. Email notices are effective when sent, unless the sender receives a delivery failure.

18.2 Governing law and venue. These Terms are governed by the laws of the State of Montana, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Yellowstone County, Montana, and each party consents to the jurisdiction of those courts.

18.3 Assignment. Neither party may assign these Terms without the other's written consent, except that either party may assign them without consent to a successor in a merger, acquisition, or sale of all or substantially all of its business or assets, with notice to the other party.

18.4 Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, severe weather, utility or internet failures, failures of third-party providers, labor disputes, government action, or acts of war or terrorism. This does not excuse payment obligations.

18.5 Independent parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

18.6 Entire agreement. These Terms, together with any order form or agreement that references them and our Privacy Policy, are the entire agreement between the parties about the Service and replace all prior agreements on the same subject. If an order form or signed agreement conflicts with these Terms, the order form or signed agreement controls for that conflict.

18.7 Severability. If any part of these Terms is found unenforceable, it will be enforced to the maximum extent possible, and the rest of the Terms will remain in effect.

18.8 No waiver. A failure to enforce any part of these Terms is not a waiver of the right to enforce it later.

19. Contact

Weatherhold Technologies LLC 1001 S Main St, Ste 600 Kalispell, MT 59901 [email protected] weatherhold.com